The purpose of this AI Transparency & Disclosure Policy is to establish requirements for transparency, disclosure, explainability, communication, and user awareness regarding the development, deployment, operation, and use of Artificial Intelligence (AI) systems within the AverCare ecosystem.
This Policy is designed to:
Promote trust and confidence in AI systems
Ensure users understand when AI is being used
Support informed decision-making
Promote responsible AI practices
Enhance accountability
Reduce the risk of user misunderstanding
Support compliance with applicable regulations
Align with international AI governance principles
2. SCOPE
This Policy applies to:
2.1 AI Technologies
Large Language Models (LLMs)
Generative AI Systems
Machine Learning Models
Clinical Decision Support Systems
Predictive Analytics Systems
Health Coaching Systems
Risk Assessment Systems
Recommendation Engines
Wearable Device Algorithms
AI Chat Interfaces
Natural Language Processing Systems
AI-generated Reports
AI-generated Alerts
AI-generated Communications
2.2 Platforms
AverCare Mobile Applications
Wearable Devices
Web Platforms
Patient Portals
Health Coaching Platforms
Clinical Dashboards
Internal AI Systems
2.3 Personnel
Employees
Contractors
Consultants
Clinicians
Medical Advisors
Developers
Vendors
Third-Party Providers
3. POLICY STATEMENT
AverCare is committed to transparency regarding the use of Artificial Intelligence.
Transparency shall be communicated in a manner that is clear, understandable, accurate, and appropriate to the intended audience.
4. TRANSPARENCY PRINCIPLES
4.1 User Awareness
Individuals should know when they are interacting with AI.
4.2 Explainability
AI outputs should be understandable where reasonably possible.
4.3 Accountability
Human accountability shall always be maintained.
4.4 Accuracy
Disclosures shall accurately describe AI capabilities and limitations.
4.5 Accessibility
Disclosures shall be presented in language that is easy to understand.
4.6 Non-Deception
AI systems shall not intentionally mislead users regarding:
AI capabilities
AI limitations
Human involvement
Clinical authority
5. DISCLOSURE REQUIREMENTS
AverCare shall disclose:
5.1 AI Usage
Users shall be informed when:
AI-generated content is displayed
AI-generated recommendations are provided
AI-generated reports are produced
AI-assisted analysis is performed
5.2 Human Review Requirements
Users shall be informed when:
Human review is required
Clinical oversight exists
AI recommendations are subject to approval
Human reviewers may override outputs
5.3 AI Limitations
Users shall be informed that AI:
May produce inaccuracies
May generate incomplete responses
Does not replace healthcare professionals
Does not provide definitive diagnoses
Does not provide emergency medical care
6. AI DISCLOSURE CATEGORIES
6.1 Category 1 - Informational AI
Examples:
Educational content
Wellness information
Health literacy content
Required Disclosure:
"This content may have been generated or assisted by Artificial Intelligence and is intended for informational purposes only."
6.2 Category 2 - AI-Assisted Recommendations
Examples:
Wellness recommendations
Health coaching suggestions
Lifestyle guidance
Required Disclosure:
"This recommendation was generated with assistance from Artificial Intelligence and should not replace professional medical advice."
6.3 Category 3 - Clinical Decision Support
Examples:
Clinical recommendations
Risk assessments
Triage suggestions
Predictive analytics
Required Disclosure:
"This output was generated with AI assistance and has been reviewed by a qualified healthcare professional in accordance with AverCare's Human-in-the-Loop governance requirements."
6.4 Category 4 - High-Risk Healthcare Outputs
Examples:
Diagnostic support
Treatment recommendations
Medication-related outputs
Required Disclosure:
"This information was generated using Artificial Intelligence and has undergone clinical review. Final healthcare decisions remain the responsibility of qualified healthcare professionals."
7. USER-FACING AI DISCLOSURES
The following disclosures shall be displayed where applicable:
7.1 AI Chat Interface
"This conversation may include responses generated by Artificial Intelligence."
7.2 Health Coaching Interface
"Health coaching recommendations may be generated using Artificial Intelligence and are intended for educational and wellness purposes."
7.3 Clinical Modules
"Clinical insights may be generated using Artificial Intelligence and are subject to review by qualified healthcare professionals."
7.4 Wearable Devices
"Health metrics and wellness insights generated through wearable devices may include AI-assisted analysis."
8. HUMAN-IN-THE-LOOP DISCLOSURES
Where Human-in-the-Loop controls apply, users shall be informed that:
AI outputs are reviewed by humans
Human reviewers may modify recommendations
Human reviewers may reject recommendations
Human reviewers retain final authority
9. EXPLAINABILITY REQUIREMENTS
Where technically feasible, AI systems shall provide:
Supporting rationale
Confidence indicators
Contributing factors
Relevant references
Review status
The level of explainability shall be proportionate to the risk of the AI system.
10. PROHIBITED REPRESENTATIONS
AverCare personnel shall not:
Represent AI as a healthcare professional
Represent AI as infallible
Claim AI can diagnose independently
Claim AI can prescribe treatment independently
Conceal AI involvement
Misrepresent model capabilities
11. AI-GENERATED CONTENT IDENTIFICATION
Where appropriate, AI-generated content shall be identified using labels such as:
AI Generated
AI Assisted
AI Reviewed
AI-Assisted Clinical Review
Labels shall be clear and visible.
12. CLINICAL DISCLOSURES
All clinically significant outputs shall include disclosures stating:
AI contributed to the output
Human review requirements
Clinical limitations
Emergency limitations
Requirement to consult qualified healthcare professionals
13. PRIVACY DISCLOSURES
Users shall be informed regarding:
Data collection
Data processing
AI model usage
Data retention
Third-party processing where applicable
These disclosures shall align with applicable Privacy Policies.
14. REGULATORY DISCLOSURES
Where required, AverCare shall disclose:
AI system capabilities
Intended use
Known limitations
Validation status
Human oversight mechanisms
Regulatory classifications
Safety information
15. WEBSITE AND APPLICATION REQUIREMENTS
The following information shall be publicly available:
AI Ethics Policy
Responsible AI Framework Summary
AI Privacy Information
AI Safety Information
Human Oversight Information
User Rights Information
16. AI TRANSPARENCY REGISTER
AverCare shall maintain an AI Transparency Register documenting:
AI systems in use
Intended purpose
Risk classification
Human oversight requirements
Disclosure requirements
Validation status
17. TRAINING REQUIREMENTS
Personnel involved with AI shall complete training on:
AI Transparency
Responsible AI
AI Ethics
Human-in-the-Loop Governance
User Communications
Training records shall be maintained.
18. REGULATORY ALIGNMENT
This Policy supports alignment with:
WHO Guidance on Ethics and Governance of AI for Health
EU AI Act
FDA AI/ML Guidance
IMDRF SaMD Framework
HIPAA
HITECH
GDPR
UK GDPR
UAE PDPL
Australian Privacy Act
New Zealand Privacy Act
India's DPDP Act
ISO 42001
ISO 27001
ISO 14971
ISO 13485
19. ROLES AND RESPONSIBILITIES
19.1 AI Governance Committee
Responsible for:
Transparency oversight
Disclosure reviews
Policy maintenance
19.2 Chief Medical Officer
Responsible for:
Clinical disclosure oversight
Human review disclosures
19.3 Compliance Officer
Responsible for:
Regulatory disclosure compliance
Audit readiness
19.4 Development Teams
Responsible for:
Implementing disclosure mechanisms
Displaying required notices
19.5 Marketing & Communications
Responsible for:
Accurate public communications
Avoiding misleading AI claims
20. POLICY VIOLATIONS
Failure to comply with this Policy may result in:
Corrective action
Removal of system access
Disciplinary action
Contract termination
Regulatory reporting where required
21. REVIEW AND MAINTENANCE
This Policy shall be reviewed:
Annually
Following significant AI changes
Following regulatory updates
Following material incidents
22. RELATED DOCUMENTS
Responsible AI Framework
AI Ethics Policy
AI Governance Charter
AI Risk Management Policy
Human-in-the-Loop Policy
AI Clinical Review SOP
AI Escalation & Human Override SOP
AI Model Validation SOP
AI Bias Assessment SOP
Privacy Policy
Data Protection Policy
23. VERSION CONTROL
09 June 2026 Date: ______________________________ 09 June 2026
APPENDIX A - STANDARD AI DISCLOSURE STATEMENTS
1 General AI Disclosure
"Artificial Intelligence may be used within the AverCare Platform to assist in generating content, recommendations, analyses, insights, and health-related information."
2 Clinical AI Disclosure
"AI-generated outputs are subject to human review and should not be considered a substitute for professional medical judgment."
3 Wearable Device Disclosure
"Health insights generated through AverCare wearable technologies may incorporate AI-assisted analysis and predictive modeling."
4 Health Coaching Disclosure
"AI-generated health coaching recommendations are intended for educational and wellness purposes and are not medical advice."
5 Emergency Disclosure
"AverCare AI systems are not intended to provide emergency medical services. If you are experiencing a medical emergency, contact local emergency services immediately."
APPENDIX B - AI DISCLOSURE DECISION MATRIX
AI Function Disclosure Required Human Review Disclosure Required Educational Content Yes No Wellness Recommendations Yes No Health Coaching Yes No Risk Scores Yes Yes Clinical Recommendations Yes Yes Diagnostic Support Yes Yes Treatment Recommendations Yes Yes Medication Guidance Yes Yes Emergency Risk Identification Yes Yes
This is the published version of AC-POL-AITD-159, version 1.0. The signed original is retained on record and is available to customers, auditors and regulators on request via ai-governance@avercare.global.
